MyNeckMate™
✨ Real Relief for Your Neck and Shoulders
Say goodbye to stiffness and built-up stress. The Neck Mate massager mimics the pressure of expert hands to release tension in your neck and shoulders, bringing you lightness, rest, and well-being in just minutes.
💆 Release Tension and Restore Your Energy
Imagine coming home after a long, exhausting day and within minutes feeling your neck and shoulders deeply relaxed. The Neck Mate massager helps you let go of built-up stress, bringing you rest, lightness, and well-being, without relying on expensive spa sessions.
🙌 Deeper relief, in Less Time
With the exclusive N7 Red Light technology, heat penetrates faster and in two key spots, helping you release tension and ease stiffness in less time.
Shipping & Returns
Processing Time
All orders are processed within 1–2 business days.
You will receive a confirmation email with tracking details once your order has been shipped.
Domestic Shipping (Australia)
Standard delivery time is approximately 7 business days.
Please note: Due to recent Australia Post delays, your order may take a little longer than usual to arrive. We appreciate your patience and understanding.
International Shipping
Standard international delivery time is approximately 10–14 business days, depending on your location.
Customs clearance or local courier delays may extend delivery times.
Shipping Costs
Shipping costs are calculated at checkout and will vary based on your delivery address.
Customers are responsible for any customs duties, taxes, or fees applied by their country.
Delays & Tracking
While we do our best to ensure timely delivery, we cannot guarantee shipping times as they are managed by third-party couriers.
Tracking details will be provided so you can monitor your order’s journey.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 7 days of delivery at myneckmate.help@gmail.com. We will work with you to resolve the issue.
